pq999's Privacy Policy
Your personal information is completely safe with us — this platform operates with SSL encryption and strict data protection standards, treating your privacy as a top priority.
Last Updated: This privacy policy applies to all members who use the pq999 website and services. Please read it carefully. By using the platform, you agree to the terms of this policy.
pq999 operates a safe and reliable online gaming platform for players in Bangladesh. We believe that keeping your personal information properly protected is a fundamental responsibility. In this privacy policy, we clearly describe what kind of information pq999 collects, how it is used, and what steps we take to protect your privacy. This policy is a commitment to building a transparent relationship between you and us.
What Information We Collect
To create an account on pq999 and use our services, certain required information is collected. This information is used solely for the smooth operation of the platform and for your security.
1.1 Registration and Identity Information
- Full name and date of birth (for age verification — to confirm the 21+ requirement is met)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Address and country details
1.2 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Mobile wallet number (bKash, Nagad, or Rocket — for verification purposes only)
- Transaction reference numbers (for tracking and security)
1.3 Gaming Activity Information
- Play history, bet amounts, and results
- Preferred game categories and provider information
- Records of bonus and promotional offer usage
- Session duration and login activity
1.4 Technical Information
- IP address and device identifier information
- Browser type and operating system
- Website navigation data (page views, click patterns)
- Information collected through cookies and similar tracking technologies
Purpose and Use of Data Collection
pq999 never uses your information unnecessarily. Data is processed only for the purposes described below.
2.1 Account Management and Service Delivery
Information is used to keep your account active, verify logins, and deliver services correctly. It is also essential for processing financial transactions and awarding bonuses.
2.2 Identity Verification and Fraud Prevention
Identity verification is essential to ensure the security of your account and to detect suspicious activity. Every transaction and login activity is monitored to prevent fraud and unauthorized access.
2.3 Responsible Gaming Support
Gaming activity data is analyzed to detect early signs of problematic behavior. This makes it possible to offer support when needed and to effectively apply our responsible gaming policy.
2.4 Customer Service and Communication
Information is used to contact you by email or live chat regarding important matters related to your account. This allows us to respond to support requests quickly and accurately.
2.5 Service Improvement and Personalization
By analyzing user preferences and behavior patterns, the pq999 platform is made more refined, faster, and user-friendly. This information also helps display relevant games and offers based on your preferences.
Cookies and Tracking Technologies
The pq999 website uses cookies and similar technologies that improve your browsing experience and ensure the proper functioning of the platform.
3.1 Essential Cookies
These cookies are necessary for the basic operation of the website. They are essential for maintaining login sessions, verifying security, and temporarily storing form data. Disabling these cookies will prevent the website from functioning correctly.
3.2 Functional Cookies
These cookies are used to remember your language preference, account settings, and other personal preferences. They help you avoid having to re-configure your preferences on every visit.
3.3 Analytical Cookies
Analytical cookies collect data to understand which parts of the platform are used most and where there is room for improvement. This data is completely anonymous and is not used to identify any individual.
3.4 Cookie Controls
You can control or disable cookies from your browser settings. However, disabling essential cookies may mean that some important features of the website are no longer available to you.
Sharing Information with Third Parties
pq999 does not sell your personal information to any third party and does not disclose it for commercial purposes. However, in certain specific situations, limited information may be shared with selected parties.
4.1 Service Provider Partners
For payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support, the minimum necessary information may be shared with trusted service providers for operational purposes. These partners are required to follow the same privacy protection standards as us.
4.2 Game Providers
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming may process technical data from gaming sessions. This information is used solely for the proper operation of games.
4.3 Legal Obligations
Required information may be provided in response to a court order, legal investigation, or lawful directive from a legitimate authority. In such cases, only the information legally required will be provided.
4.4 Business Changes
In the event of a business merger, acquisition, or similar corporate change, user information may be transferred. In such cases, users will be notified in advance and the same privacy standards will be maintained.
Data Protection and Security
pq999 follows industry-standard technology and practices to protect your information. Our security measures are multi-layered and continuously updated.
5.1 Encryption Technology
All data transmission is secured through SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are stored using strong hashing algorithms. As a result, no unauthorized party can decode this information.
5.2 Access Controls
Only authorized staff are granted access to user information for specific, defined needs. All access is logged and regularly reviewed. Staff are bound by strict confidentiality agreements.
5.3 Regular Security Assessments
Regular security tests are conducted to identify system vulnerabilities. Proactive steps are taken to prevent potential threats, and a rapid response plan is in place for security incidents.
5.4 Two-Factor Authentication
pq999 accounts offer two-factor authentication as an additional layer of security. We recommend keeping this feature active to keep your account more secure.
Data Retention Period
pq999 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.
- Active account data: All information is retained for as long as the account remains active.
- Financial transaction records: Due to legal and accounting obligations, transaction records are retained for a defined period after the transaction is completed.
- Closed account data: Even after an account is closed, some information may be retained for a limited time for legal and regulatory reasons.
- Cookies and technical data: This information is generally retained for a short period and according to the type of cookie.
- Support communication records: Retained for a reasonable period to help improve customer service quality and resolve disputes.
Once the retention period ends, your information is securely deleted or anonymized so that it is no longer possible to identify you in any way.
Your Rights and Choices
As a member of pq999, you have important rights over your own information. We respect these rights and are committed to helping you exercise them.
7.1 Right to Access Information
You may request a copy of the information stored about you at any time. We will respond to your request within a reasonable timeframe.
7.2 Right to Correct Information
If any of your information is incorrect or has become outdated, you can have it corrected. This change can be made through account settings or via customer service.
7.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. Please note, however, that some information may not be deletable due to legal or contractual obligations.
7.4 Right to Object to Processing
You may object to certain types of data processing, particularly in relation to marketing communications. We give your preference the highest consideration.
7.5 Right to Data Portability
You may request an export of your data in a technically usable format. To exercise this right, please contact our support team.
How to exercise your rights: To exercise any of the above rights, contact us via our 24/7 live chat or email. We will respond to your request as quickly as possible.
Protection of Children and Minors
pq999 services are for users aged 21 and over only. We do not collect information from minors under any circumstances and do not allow them to create accounts.
Age is verified at the time of registration. If someone under 21 has created an account for any reason, it will be closed immediately upon coming to our attention and all associated information will be deleted.
If you believe a minor is using this platform, please notify our support team right away.
Policy Changes and Updates
pq999 reserves the right to update this privacy policy as needed. Changes to the policy may be required due to service changes, adoption of new technology, or legal obligations.
9.1 Notice of Changes
For significant changes, we will display a clear notice on the website and inform you via the registered email address. The date of the latest update will be visible at the top of the policy.
9.2 Meaning of Continued Use
Continuing to use the platform after a revised policy has been published will be taken as your agreement to the new policy. However, if you do not agree to the changes, you have the right to request that your account be closed.
9.3 Previous Versions
Previous versions of the policy are available from the support team if needed. In the event of a dispute, the policy applicable at the relevant time will be followed.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. pq999's support team is able to respond in both Bengali and English.
We treat any complaint or concern related to your privacy with the utmost seriousness and work to resolve it as quickly as possible.